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CarMax's 125-Point Inspection Doesn't Include Recalls

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On: Fri, Jun 27, 2014 at 10:47AM | By: Karen Cook


CarMax's 125-Point Inspection Doesn't Include Recalls

CarMax is currently dealing with car safety advocacy groups across the nation who are up in arms over the car sellers’ advertising practices. CarMax, Inc. states in its ads that all its vehicles must pass a 125-point inspection before they are offered for sale. The problem is that this inspection does not check for open recalls or whether the car has been previously recalled and repaired. The ads lead buyers to believe that all issues have been investigated and/or repaired when this is not the case.

In response to these allegations, CarMax says that used car dealers are not authorized to perform the repairs. All repairs related to a recall must be performed at authorized dealers only, but, in a statement to Reuters,CarMax says that the company “provides all the necessary information for customers to register their vehicle with the manufacturer to determine if it has an open recall and be notified about future recalls.” The seller also says it supports legislation that would require used dealers to fix a car with an open recall.

There has been previous legislation banning dealers from selling any vehicles with open recalls that have not been repaired, most recently in California, but none of them have made it into law because it is deemed “impractical” for a used car dealer to get a vehicle to an authorized dealer for repairs, and would require extra time and resources that are not available. The repairs would still be made at no cost, but it seems dealers don’t have time to deal with getting them done.

The implications of this issue apply to more than just CarMax. Any laws made would affect all used car lots. CarMax happens to be the largest seller of used vehicles in the nation, so it has become the target. Safety groups are petitioning the Federal Trade Commission to investigate this practice which will hopefully lead to more support for future bills to be made into law.




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