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Half-Empty or Half-Full?: It Isn't Just An Attitude Anymore

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On: Thu, May 8, 2014 at 11:14AM | By: Karen Cook


Half-Empty or Half-Full?: It Isn't Just An Attitude Anymore

When I was young I bought used cars, generally from private individuals, out of necessity due to low funding for the project. It was always a risky business even with help from my father, who knew more about cars than I did. I knew there was bound to be something wrong with the car that the owner “forgot” to tell me. One vehicle had a faulty gas gauge and I ended up on the side of the road on the way home from the purchase. The gauge said I had half a tank.

This particular problem is affecting owners of new 2014 Chevrolet Traverse, GMC Acadia, and Buick Enclave vehicles. General Motors is recalling 51,640 of these SUVs built between March 26th and August 15th of 2013. The problem is in the software that gives the fuel gauge its reading.

According to the National Highway Traffic Safety Administration (NHTSA) “an inaccurate fuel gauge (reading) may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.” The reading may be off by as much as one quarter of a tank.

No formal start date for the recall has been set by the NHTSA and there have been no crashes, injuries or fatalities associated with the problem. General Motors is encouraging owners to “get this serviced free under the new vehicle warranty now, before the recall letters are mailed.”

Dealers will reprogram the Engine Control Module, or ECM, to correct the fuel gauge reading. Questions may be directed to Buick at 1-800-521-7300, Chevrolet at 1-800-222-1020, and GM at 1-800-462-8782.

Report Receipt Date: APR 30, 2014
NHTSA Campaign Number: 14V223000
Component(s): ELECTRICAL SYSTEM , FUEL SYSTEM, GASOLINE


Manufacturer: General Motors LLC

SUMMARY:
General Motors LLC (GM) is recalling certain model year 2014 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles manufactured March 26, 2013, through August 15, 2013. In the affected vehicles, the engine control module (ECM) software may cause the fuel gauge to read inaccurately.

CONSEQUENCE:
An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.

REMEDY:
GM will notify owners, and dealers will reprogram the ECM to correct the fuel gauge reading, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact General Motors at 1-800-521-7300 (Buick), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14007.

NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.




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