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Lexus Tops J.D. Power And Associates Quality Study

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On: Mon, Jun 25, 2012 at 1:06PM | By: Chris Weiss


Lexus Tops J.D. Power And Associates Quality Study

J.D. Power and Associates released its 2012 Initial Quality Study on Wednesday. The study is based upon responses from more than 74,000 2012-model vehicle owners and awards vehicles and automakers scores built around the number of reported problems. Lexus tops the study for the second year in a row.

Lexus tops this year's list with a score of 73 problems per 100 vehicles (PP100). Premium competitors Jaguar and Porsche are close on Lexus' heels with a score of 75 PP100, tying for second place. Jaguar has a particularly successful year, vaulting from 20th in last year's study to the number 2 spot and enjoying a 39 PP100 improvement. Cadillac comes in fourth at 80 PP100, and Honda is the first-placed non-premium brand with a score of 83 PP100.

Fiat (151 PP100), Smart (151 PP100) and Mini (139 PP100) fill out the lower rungs of the graph - apparently not much love for small cars.

In terms of top models, both Ford and Lexus enjoy three awards. The Ford Expedition, Mustang and Taurus are all recognized as segment leaders in the study, as are the Lexus ES 350, LS and RX. Other cars like the Buick Enclave, Infiniti EX-Series, Kia Soul and Volvo C70 also earn awards. With a 44 PP100 ranking, the Porsche 911 leads all cars in the premium sporty segment and scored the lowest of any car since the study was restructured in 2006.

"While in past years a handful of brands tended to collect numerous segment awards, 14 different brands receive segment awards in 2012--this is only the second time in the history of the study that so many different brands achieved award status," explains David Sargent, vice president of global automotive. "This is a positive indication of how widespread high quality is among automakers, with most brands producing a number of models with exceptional quality levels."

The industry as a whole sees an improvement of 5 PP100. J.D. Power and Associates says that it's the strongest improvement since 2009. Twenty-six out of the 34 brands included in the 2012 study post improvements from 2011.




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