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Chevy Volt Tops Customer Satisfaction

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On: Fri, Dec 9, 2011 at 3:14PM | By: Chris Weiss

Chevy Volt Tops Customer Satisfaction

In its first year, the Chevy Volt has already earned all kinds of awards, including World Green Car of the Year and North American Car of the Year. And it's not done yet. While not necessarily as prestigious as industry awards selected by top journalists, Chevy recently took home honors that should prove to be more valuable to the Volt's overall success: customer satisfaction.

In Consumer Reports' customer satisfaction survey, the Chevy Volt pushed perfection, taking home the very top spot.

Ninety-three percent of Volt owners expressed that they would most certainly buy a Volt again, a number that beat the 91 percent of the Porsche 911 and Dodge Charger.

While the Volt's strong customer satisfaction has to be great news for GM/Chevy, which invested a lot of money into the series hybrid and has a Cadillac version in the works, it's a little deceiving. The Volt had been on the market only a few months when Consumer Reports completed its survey earlier this year. The survey of 314,000 CR subscribers related to vehicle model years 2009 to 2011, so other cars were judged over a period of years while the Volt was judged solely on a few months of ownership.

Volt owners based their answers on a car that they'd owned for a couple of days, weeks or months. That time period is a honeymoon period, so to speak, for nearly any new car--you're enjoying the benefits of a brand new car that you probably spent a lot of time researching and narrowing down without any of the maintenance issues or headaches. Heck, the new car smell hasn't even worn off yet.

We'd expect to see the Volt's initial power rating decrease over time as the realities of owning the car actually set in. The recent NHTSA investigation on Volt fires forecasts just one way that the Volt's satisfaction rating could take a hit as it gets a year older.

The aforementioned top three vehicles point to a greater trend: 21 out of 27 of the best-scoring vehicles in the survey were either sports cars/convertibles or green cars.

On the other end of the spectrum, only three cars sat below a 50 percent satisfaction rating: the Chevy Aveo (37%), all-wheel-drive Toyota Matrix (43%), and Chevrolet Colorado pickup (47%).



RoadKill | 12:10PM (Sat, Dec 10, 2011)

93 of Volt owners would definitely buy again? I guess the owners are willing to forgive and forget the battery-safety debacle that can make their beloved Volt a crispy critter....


AutoHistory | 10:25AM (Tue, Dec 13, 2011)

I think the Consumer Reports survey was done before issues with the battery were made public by the NHTSA probe.

  • AutoHistory


Stephy21 | 10:23AM (Mon, Dec 12, 2011)

I cant believe that people are still satisfied with the Volt. But i don't own so i guess if i did than i would know the benefits of the Volt. I guess this car must be that good.


DipStick | 11:00AM (Mon, Dec 12, 2011)

The Volt was originally suppose to be very different from what we have today...but GM couldn't pull it off so we have another run of the mill Hybrid

  • DipStick

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