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Consumer Reports' Reliability Study: Scion Good, Ford Not So Much

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On: Tue, Nov 1, 2011 at 12:21PM | By: Chris Weiss


Consumer Reports' Reliability Study: Scion Good, Ford Not So Much

Ford has recently gained a reputation for solid, reliable, and even innovative products. In a time when its two American counterparts were panhandling in DC for stay-afloat money, Ford was offering an award-winning line-up and developing industry leading innovations like the Sync/MyFord Touch.

But things may be slowing at Ford. The 2011 Consumer Reports Car Reliability Survey has Ford taking a big fall.

Ford slipped from its 10th place finish last year to 20th (out of 28 automakers) in this year's survey. The slide was primarily due to complaints with three specific new models: the Explorer, Fiesta, and Focus. Many problems related specifically to MyFord Touch and the new automated manual transmission.

Ford's fall may seem drastic, but Consumer Reports says that new models often experience more issues than subsequent model years, so it will be interesting to see if those scores bounce back next year when those three prominent redesigns will be in their sophomore season.

While Ford dropped to 20, the previous 20—Jeep—rose to the 13 spot. Chrysler rose a whopping 12 spots and Dodge rose three. New Chrysler group models like Chrysler 200, Dodge Durango, and Jeep Grand Cherokee performed well. Chrysler's performance this year was a strong rebound from last year, when it performed below average, due in part to outdated models.

While Chrysler performed well for Americans, it was Japanese brands that took home top honors. The top nine brands were all Japanese, with Scion in the number 1 spot and Lexus and Acura just behind it. In fact, 96 percent of the 91 Japanese models Consumer Reports got data for were rated average or better in predicted reliability. That compares to only 64 percent for American and European vehicles.

Consumer Reports' data is calculated based on responses from subscribers on 1.3 million vehicles, model years 2002 to 2011.




Comments

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Stephy21 | 9:12AM (Wed, Nov 2, 2011)

Wow ford has always been a big seller. And to know that there new cars aren't performing at there best makes you wonder what they are doing wrong? But hopefully they can come back up next year.



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